Privacy Policy

A privacy policy is one of the most important documents on our website. It details Rafiki Hotel's views and procedures on the information collected from visitors. Kindly read through and understand this policy.

Who we are

Rafiki Hotel –Hoima is considered to be the largest hotel in the city center, surrounded with banks, shopping areas. At Rafiki Hotel, we offer conference facilities, a three-star restaurant, coffee shop/ café, fully stocked bar at the rooftop overlooking the oil city, tour trips to Kabwoyo Game Reserve & the Albertine Rift Valley with beautiful views of Lake Albert & the Blue Mountains of the Democratic Republic of Congo.

Our website address is: https://www.hoimarafikihotel.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Our contact or feedback forms are to collect information relevant to using the site and making your experience better. We do not share information you provide to us using our contact forms with any entity whatsoever. This information you avail to us is only for us to get back to you about the issue shared with us.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Billing details

In any case you purchase on our website, you are required to fill in details of yourself which include name, phone number, email, credit card number. These details you avail to us is strictly for the purpose of your transaction. We do not retain any of your billing information submitted to us after you have have exhausted the service. In some cases, we might keep your information for sometime in case you do not utilize the service and so we can refund you accordingly.

Who we share your data with

We do not share your data with any third party at the time of collection and using it for purposes shown above. That means after we have finished our duty with your data, it is completely deleted from our servers.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Rafiki Hotel has in place strong data protection systems. We do not want to give details of how we protect your data so as not to alert intruders to know our systems, but we promise you that your data is safe with us.

What data breach procedures we have in place

A personal data breach is “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, whether by accidental or deliberate causes”.

The General Data Protection Regulation (GDPR) introduces a duty on all organisations to report certain types of personal data breach to the relevant authority.

Personal data breaches can include the following:

• access to personal data by an unauthorized third party;
• deliberate or accidental action (or inaction) by a controller or processor;
• sending personal data to an incorrect recipient;
• hand-held devices / laptops containing personal data being lost or stolen;
• alteration of personal data without permission; and
• loss of availability of personal data.

It is the responsibility of everyone at Rafiki Hotel to ensure they keep personal & visitors data safe. In the event that you are aware of a security breach, you must act fast and ensure you report to the technical team for follow-up and mitigation.

If you believe you may have encountered a data breach, you must report it to our general email info@hoimarafikihotel.com

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