Our Policies

As the management of Rafiki Hotel, we aim at providing you with the best service that will keep you coming back to us for a lifetime and therefore we have put in place some principles to guide decisions and achieve rational outcomes and these are implemented as a procedure or protocol while you enjoy your stay with us. We hope this will suite both you and us - Feel free to give us your feedback about any of our services through our e-forms.

Check-in depends on arrival of our guest, early occupancy and late vacation of rooms can be requested. Check-out time is 10am. Please inform the reception if you wish to retain your room beyond this time.

Failure of the guests to vacate the room upon expiry without prior information shall attract room tariff.

Hoima Rafiki Hotel operates a No-Smoking policy in all areas of the hotel. For your safety and to enforce this policy, the hotel is fitted with smoke detectors and fire alarms. Guests must abide by this policy at all times. Guests who fail to abide by this policy will be asked to vacate the premises immediately and incur a fine for damages caused.

Payment for services

Our preferred currencies are: UGX | KSH | TSH | USD | EURO | GBP

We accept Cash, EFT or Cheque, Mobile Money, Mastercard, Maestro, VISA, American Express, Union Pay, JCB

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